ASTRAPAX Digital Policies

1. Privacy Policy

At ASTRAPAX Digital, your privacy is our priority. We are committed to protecting your personal information. We collect data only to enhance your shopping experience and provide exceptional service. This information may include your name, email address, phone number, billing address, and shipping address. We do not sell, rent, or lease your information to third parties. We employ robust security measures to safeguard your data.

2. Terms of Service

By using our website and services, you agree to abide by our Terms of Service. You must be at least 18 years old to make a purchase. You agree to provide accurate and complete information when creating an account or placing an order. ASTRAPAX Digital reserves the right to modify these terms at any time, and it is your responsibility to review them periodically.

3. Shipping Policy

We offer free shipping on all orders within Morocco. Orders are processed within 1-3 business days, and delivery typically takes 3-5 business days. Tracking information will be provided upon shipment. Please ensure that your shipping address is accurate; we are not responsible for lost or misplaced packages due to incorrect information.

4. Return Policy

Your satisfaction is our top priority. If you are not fully satisfied with your purchase, you may return unused items within 30 days for a full refund. To initiate a return, please contact our customer support team for instructions. Items must be in their original packaging, and return shipping costs may be the responsibility of the customer unless the item is defective or incorrect.

5. Refund Policy

Refunds will be processed within 5-7 business days after we receive the returned item. The refund will be issued to the original payment method. Please allow additional time for your bank or credit card company to process the refund.

6. Customer Support Policy

We are committed to providing excellent customer service. Our support team is available 24/7 to assist you with any inquiries or issues you may have. You can contact us via email, live chat, or the contact form on our website.

7. Security Policy

ASTRAPAX Digital utilizes industry-standard security measures to protect your personal and payment information. Our website is equipped with SSL encryption to ensure secure transactions. We regularly review our security practices to safeguard your data.

8. Intellectual Property Policy

All content on our website, including text, graphics, logos, and images, is the property of ASTRAPAX Digital and is protected by international copyright laws. Unauthorized use of our content is strictly prohibited.

9. Changes to Policies

ASTRAPAX Digital reserves the right to modify these policies at any time. We will notify customers of significant changes through our website or via email. Your continued use of our services after changes are made constitutes acceptance of the new policies.